Suzanne has implemented a structured performance management system and individual professional development plans for clients . She has met regularly with clients to discuss performance and career issues and to provide counselling and coaching on personal and professional aspirations.

The old authoritarian ways of managing are now not effective or appropriate. There is much more focus now on coaching, rather than ordering people to perform. We get better productivity by supporting and encouraging people to achieve their objectives or change their behaviour.

The key to effective workplace counselling is giving people careful guidance and the freedom to choose the course of action that achieves the workplace goals. People are much more likely to carry out a course of action to which they have committed themselves, because it is their decision and they feel they are responsible for the outcome.

Consultations with Senior Management include:

• Government sectors
• Health Services
• Utilities organisations
• An International private company
• Training in community service agencies
• Small Business Owners

Responding to needs and maximising potential is a core value that is emphasised. Suzanne draws on theory and personal practice from the fields of:

1. Management, Leadership and Learning Organisations
2. Family Therapy: systems, relationships, unspoken rules
3. Education -
   • Adult learning and Accelerated Learning
   • Multiple Intelligences
   • Social Action Learning
4. Social Work: Empowering people in their sociopolitical context