Service Agreement before
you register for Online Counselling

We would like you to take a few minutes to read the following service agreement. It sets out the responsibilities of Suzanne Barr and of clients who register for online counselling.

In providing online counselling, Suzanne Barr undertakes to:

Offer a safe, professional service in accordance with code of ethics, values and standards of practice in personal counselling Respond to client requests for service within 72 hours, and to discuss with clients during their initial contact details of how online counselling will proceed Provide services on the basis of the information given by online clients Provide professional service with support and follow-up

Suzanne Barr will not take responsibility for failing to act where the client has provided incomplete information on the registration form, or withheld information which might lead to inaccurate assessment of their situation.

Maintain privacy of information and confidentiality.
The exceptions to this are where there are issues of violence and abuse towards children, or where there is a serious risk of self-harm or danger to others.
All session data and client details will be deleted once the purpose for which they were gathered is fulfilled, usually on completion of counselling.

Those receiving online services from Suzanne Barr undertake to:
Be committed to working on the issues they present to the counsellor
Provide full information to the counsellor to enable accurate assessment, and honest, open dialogue
Acknowledge the professional and technological limitations of online counselling Consider the risk of third-party intervention of counselling emails
Respect the rules of online conduct which do not allow posting of abusive, obscene or indecent material or images.

--------------------------------------------------------------------------------
I have read the service agreement, understand and agree with it, and want to proceed with online counselling
CONTINUE